Help Center
Cincinnati Relo Support
Questions about the app, your account, or moving to the Cincinnati area? You're in the right place. The fastest way to reach a real human is email or phone — Chris replies within one business day.
About the App
Cincinnati Relo is a free app for people moving to — or already living in — the Cincinnati, Ohio area. It combines neighborhood guides, school ratings, a mortgage calculator, cost-of-living comparisons, and an AI chat assistant in one place.
The app is built and maintained by Chris Jurgens, a licensed Ohio Realtor based in Cincinnati. Using the app is free and does not obligate you to work with Chris for real estate services.
Frequently Asked Questions
Is the Cincinnati Relo app free?+
Yes. All features are free. There are no subscriptions or in-app purchases.
Do I have to create an account?+
No. You can read the neighborhood guides and use the calculators without signing up. Creating an account lets you save favorites and sync across devices.
How do I delete my account?+
Open the Cincinnati Relo app, go to the Profile tab, scroll to the bottom of the Actions section, and tap Delete Account. We'll ask you to confirm twice, then permanently remove your account, saved listings, saved searches, and profile data. If you run into trouble, email hello@cincinnatirelo.com.
Why does the AI assistant sometimes get things wrong?+
CincyBot is an AI chat assistant (powered by Anthropic's Claude). It is helpful for general questions about the area, but it can make mistakes — especially about specific prices, active listings, or policy details. For anything you plan to act on financially or legally, confirm with Chris directly.
I found a bug or have a feature request.+
Please email hello@cincinnatirelo.com with a short description and, if possible, a screenshot. Bug reports are read the same day.
The app won't load or I'm getting an error.+
Try force-closing and reopening the app, and make sure you're on the latest version in the App Store or Google Play. If the issue persists, email hello@cincinnatirelo.com with your device model and iOS or Android version.
How do I stop SMS notifications?+
Reply STOP to any text message from Cincinnati Relo to opt out immediately.
Real Estate Disclaimer
Chris Jurgens is a licensed Realtor in the state of Ohio. The Cincinnati Relo app and this website are provided for informational purposes. They are not a substitute for professional advice on real estate, financial, tax, or legal matters. Mortgage rates, and market figures shown in the app are estimates or third-party data and can change.